RedBus Recruitment Drive 2021 | Freshers | Support Engineer | B.Sc/ BCA/ BE/ B.Tech/ B.Com/ MCA | Bangalore

RedBus Recruitment Drive 2021 | Freshers | Support Engineer | B.Sc/ BCA/ BE/ B.Tech/ B.Com/ MCA | Bangalore

RedBus Recruitment Drive 2021 | Freshers | Technical Support Engineer | 2019/ 2020 Batch | BE/ B.Tech – Computers; B.Sc/ B.Com/ BCA/ MCA | Bangalore

Company: Redbus.in
RedBus Recruitment Drive 2021: RedBus is the largest OTA in India in transaction volumes (with the exception of the monopolistic IRCTC). It is the pioneer in the online bus ticketing industry with a dominant market leadership. Since inception, over 40 million bus tickets have been transacted on redBus and its platforms.

RedBus Recruitment Drive 2021
As per the Brand Trust Report – India Study 2015, redBus has recently been rated as the “Most Trusted Online Bus Booking” brand and is the topmost brand in the online travel category.

Website: www.Redbus.in

Position: Technical Support Engineer

Experience: Freshers

Job Location: Bangalore

Salary: Best In Industry

Qualification: BE/ B.Tech/ B.Sc/ BCA/ MCA (Computers with SQL Knowledge) with SQL/ certified (optional)

Job Description:

  • Excellent interpersonal and communication skills, both (written and verbal communication).
  • Good aptitude.
  • Good in writing complex SQL queries.
  • Basic knowledge of a programming language/scripting language.
  • Knowledge of relevant software computer applications and equipment.
  • Strong problem-solving skills
  • Effective listening and client-facing skills

Requirements:

  • Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Gather information and determine the issue by evaluating and analyzing the symptoms.
  • Follow standard processes and procedures.
  • Evaluate issues and escalate to relevant team(s) or department(s) if needed.
  • Collaborate with other teams, departments and divisions to resolve issues.
  • Stay current with system information, changes and updates.
  • Tracks each issue to closure and monitors / collates the type of issues occurring frequently.
  • Work with the relevant team to resolve or automate the frequent concerns.
  • Proactively interacts with regional teams / stakeholders to understand concerns.
  • Should be Comfortable with Voice Process / OR / Semi Technical Process
  • Willing to work in shifts and rotational offs

Apply Link: Click Here

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