Magnitude Software Recruitment 2021 | Software Support Engineer | BE/ B.Tech – Computer Science/ IT | 2017 – 2019 Batch | Bangalore
About Magnitude Software
Magnitude’s software enables enterprises to: integrate data across distributed systems; increase productivity with no-code process automation tools; and make better decisions with self-service process analytics and BI for leading ERP platforms.
Company: Magnitude Software
Job Location: Bangalore
Salary : Best in Industry
Type:- Experienced (2017 – 2019 Batch)
Employment Type:– Full Time , Permanent
Role: Software Support Engineer
Eligibility Criteria for Magnitude Software Recruitment 2021:
- BE or B.Tech or M.Tech in Computer Science or related field
- 1 to 3 years of experience working in a customer-facing environment.
- Good Knowledge of SQL and understanding of one of the relational databases: Oracle, Microsoft SQL Server, and Teradata.
- Relational database experience – writing SQL queries, SQL statements and ability to read SQL.
- Understanding of Web Servers such as Tomcat or JBoss.
To deliver product-focused, technical support to implementers and users of Magnitude products, while minimizing any disruption that may be attributable to the product, or its use.
Job Responsibilities for Magnitude Software Recruitment 2021:
- Provide resolutions and/or work around advice in response to customer queries as appropriate.
- Contribute directly, as well as secure and coordinate any additional resources required to deliver appropriate resolutions.
- Respond positively to all customer queries.
- Reproduce reported problems for diagnosis/further analysis, passing acknowledged product errors to software development team for fixing, and details of the replication to the test team.
- Assist Development and Product Verification in confirming and diagnosing escalated issues.
- Track support calls through to closure and be prepared to justify actions taken.
- Contribute to, and share in, the learning of the team.
- Part of a professional, customer facing team who works with users and administrators of Magnitude software products, product developers, testers consultants, pre-sales, and sales consultants.
- Provide first class customer service to external and internal users.
- Ensure that service levels are met for each assigned incident.
Job Requirements for Magnitude Software Recruitment 2021:
- Excellent Oral and written English communication skills
- Strong and structured analytical skills, Good problem solving skills.
- Willingness to own problems and see them through to completion.
- Able to balance between customer empathy and constraints of supporting a commercial product.
- Involvement in on-call and/or shift working, as necessary.
- Desire to continually improve technical and problem resolution skills and strive for excellence.
- Team player with an ability to work under pressure.
- Ability to see the bigger picture, not just the issue as presented.
- Remaining objective in all dealings with customers.
- A positive attitude towards solving customer problems.
- Ability to accurately prioritize tasks and accomplish them in a timely fashion.
- A passion for customer success and technology
- Attention to detail
How to Apply for Magnitude Software Recruitment 2021?
Desirous candidates may apply to the posts of Software Support Engineer through online mode. Shortlisted candidates may get the further intimation regarding selection.
Magnitude Recruitment 2021 Apply Link: Click Here