Date: May 29, 2022
Incedo Recruitment 2022 | Freshers | Technical Support Executive | B.Tech/ BCA | 2018 – 2021 Batch | Gurgaon
Incedo Recruitment 2022: Incedo is a US based consulting, analytics and technology services firm. We help our clients achieve competitive advantage through End-to-End Digital Transformation and work across Financial Services, Telecom, Life Science & Healthcare and Product Engineering sectors.
Our uniqueness lies in bringing together strong engineering, data science and design capabilities with deep domain understanding, and blurring the boundaries between services and products to maximize business impact from emerging technologies.
Company Website: www.incedoinc.com
Position: Technical Support Executive
Experience: 0-3+ years
Job Location: Gurgaon
Salary: Best in Industry
Eligibility Criteria for Incedo Recruitment 2022:
- 0 to 3+ years of experience in Technical Support.
- Graduate. Preferably Btech/BCA or relevant field.
Management Trainee ensures accurate execution and trading of new assets and security positions. Build rapport with other Operations Associates to ensure operational efficiencies. Identify inefficiencies and work to implement new processes and procedures to improve quality and productivity.
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration, password reset
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate team.
- Maintain call quality
- Refer to internal database or external resources to provide accurate tech solutions.
- Excellent problem solving & communication skills
- Customer service approach
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Hands-on experience with Windows/Mac OS environments
- Good understanding of computer systems, mobile devices and other tech products
- Open to work 24*7
How to Apply for Incedo Recruitment 2022?
Interested and Eligible candidates can apply this drive in online ASAP.
Apply Link: Click Here