Company Profile: DigitalOcean
Based in New York, DigitalOcean is a dynamic, high-growth technology company that serves a robust and passionate community of developers, teams, and businesses around the world. We believe that today’s entrepreneurs are changing the world through software. Our mission is to empower these entrepreneurs by bringing modern app development to reach for any developer, anywhere in the world.
Company Website: www.digitalocean.com
Job Position: Developer Support Engineer
Job Location: Bangalore
Experience : Freshers
Salary : As Per Company Standards
Job Description
- Responding to a high volume of technical tickets generated by our customers in a timely manner
- Troubleshooting common Linux issues (CentOS, Fedora, Ubuntu, Debian), application stacks (LAMP, LEMP) and applications (WordPress, Ghost)
- Providing exceptional support for a growing number of products (Droplets, Load Balancers, Block Storage, Spaces)
- Working both collaboratively and independently with our support, product, and engineering teams
- Identifying, communicating, and documenting process and policy improvements
Skills Required
- Excellent written and verbal communication skills
- Successful track record in providing exceptional support to tech-savvy customers
- Unrivaled passion for customer advocacy and technology
- Strongly identify with our products, brand, and team culture
- Strong analytical and pattern recognition skills
- Bonus: Programming/Scripting languages (Bash, PHP, Go, Python, NodeJS)
- Bonus: Configuration Management (Ansible, Salt, Chef, Puppet)
- Bonus: Virtualization (KVM, Xen)
- Bonus: Knowledge of, and contribution to Open Source projects
